Ethics and Compliance


Assaí has as principle to respect laws and regulations, acting ethically, with integrity and transparency.

We believe that, by DOING IT RIGHT THE RIGHT WAY, we contribute to the development of a sustainable business environment and a more fair and supportive society. We understand that the Company’s success depends on our reputation and trust established between us, our customers and business partners.

Our Compliance Program is supervised by senior management and represents the set of measures developed and implemented, which aims to prevent, detect and respond to the occurrence of ethical deviations, such as fraud, corruption, conflict of interest, among other situations.


Prevention: aims to identify, assess and mitigate the risk of situations to happen, through training, internal controls and communication of the Company’s main guidelines to all internal and external audiences.


Detection: includes, through the monitoring controls and receiving reports through our Ombudsman Channel, mechanisms capable of timely identifying and interrupting events that may occur.


Response: in case of proven identification of any deviation, disciplinary measures are applied and consequences are established, in addition to improving the weaknesses that gave rise to the respective deviation.

Our program must be read and understood together with the Code of Ethics, the Anti-Corruption Policy and other internal regulations that guide activities and establish general guidelines on anti-corruption practices, contributing to be in compliance with existing legislation, in particular the Brazilian Anti-Corruption Law (Law No. 12,846/13), the United States Foreign Corrupt Practices Act (FCPA) and the French Sapin II Anti-Corruption Law, which are laws applicable to business management.

Knowledge and compliance of our guidelines contribute to everyone’s commitment to strengthening the Company’s culture of compliance and integrity.

We provide a channel that guarantees the anonymity of whistleblowers. All reports are treated confidentially, ensuring secrecy and non-retaliation to the whistleblower. Our Ombudsman Channel works from Monday to Saturday.

Opening hours: 8 am to 8 pm.

Contact: 0800 777 3377 or

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